Skip to main content
Global Ascendancy is here! Check out our new features.
Explore
Every Channel.One Dashboard.
Your customers use 12+ communication channels. IdeaDunes brings them all together — one unified inbox, one contact timeline, one team response. No missed message. Ever.
How Centralized Communication Works
Four steps from chaos to clarity — set up in under 5 minutes.
1
Connect
Link email, phone, WhatsApp, social profiles, and messaging apps in minutes — no code.
2
Unify
Every message threads into one contact timeline. See the full conversation history anywhere.
3
Automate
Auto-assign by skill, auto-respond in seconds, escalate by SLA, schedule follow-ups — no human needed.
4
Measure
Track response times, resolution rates, team performance, channel ROI — live dashboards.
12 Channels, Fully Integrated
Each channel is deeply integrated — not just a link-out. Messages thread with contacts, trigger automations, and appear in reports.
Send, receive, track opens & clicks. Sequences, templates, bulk campaigns, IMAP/SMTP & OAuth integration.
Template library (200+)
Open & click tracking
Drip sequences
Auto-follow-ups
Signature manager
Inbox zero tools
Real use case
Hospital: Patient discharge summaries, appointment confirmations, lab report delivery.
Two-way SMS via Twilio, Plivo, or MSG91. Automated appointment reminders, OTPs, bulk alerts.
Two-way messaging
Automated reminders
Bulk SMS campaigns
Delivery tracking
Opt-in/opt-out
Short-code support
Real use case
Hospital: OPD appointment reminders cut no-shows by 40%. Discharge alerts to relatives.
Click-to-call, call logging, AI transcription, voicemail. VoIP integration with all major providers.
Click-to-call
Call recording
AI transcription
Call analytics
IVR / auto-attendant
Power dialler
Real use case
Hotel: Concierge calls automatically logged against guest profile. Zero missed requests.
Real-time chat widget for any website or app. AI chatbot handles 70% of queries without a human.
Website chat widget
AI chatbot (GPT-4)
Canned responses
File & image sharing
Full chat history
Proactive triggers
Real use case
E-commerce: Bot answers product questions. Escalates to human if purchase intent detected.
WhatsApp Business
India #1
Official WhatsApp Business API. Template messages, interactive menus, media, automation flows.
Verified business profile
Template approvals
Interactive buttons
Broadcast lists
Auto-reply flows
Catalog sharing
Real use case
Clinic: WhatsApp appointment booking, lab results, prescription reminders. 98% open rate.
Built-in HD video calls or integrate Zoom, Google Meet, Teams, Jitsi. One-click from any record.
1-click from CRM
Screen sharing
Recording & replay
Calendar sync
AI meeting notes
Waiting room
Real use case
Legal: Client consultations recorded, transcribed, stored against case file automatically.
Unified inbox from Facebook, Instagram, Twitter/X, LinkedIn. Schedule posts. Monitor brand mentions.
Unified social inbox
Post scheduling
Mention monitoring
Sentiment analysis
Competitor tracking
Platform analytics
Real use case
Restaurant: Respond to all reviews and DMs from one screen. Post menu updates across all channels.
Browser and mobile push for real-time alerts. Rich media, deep links, A/B testing, segmentation.
Web push (Chrome/Safari)
Mobile push (iOS/Android)
Rich media cards
Segmented targeting
A/B testing
Delivery analytics
Real use case
Pharmacy: Stock alert to customer when medicine is back in stock. In-app offer for repeat buyers.
Internal team messaging, announcements, threads, files. Channels per project or department.
Public & private channels
Direct messages
File & voice sharing
Mentions & threads
Pinned messages
Full search
Real use case
Hospital: ICU team channel, nursing shift handover notes, doctor-admin threads.
Generate and dispatch physical letters, invoices, postcards via API-powered postal services.
PDF mail merge
Address validation
Tracking number
Bulk dispatch
Template library
Delivery confirmation
Real use case
Legal: Auto-generate and post client engagement letters with tracked delivery confirmation.
Connect any external system. Event-driven webhooks, REST API, real-time data sync, Zapier.
Event-driven triggers
Custom payloads
Retry & error logs
Zapier / Make
REST API v2
SDK (PHP, JS, Python)
Real use case
Tech startup: Sync HubSpot contacts → IdeaDunes CRM on every deal update via webhook.
Send and receive encrypted digital faxes. Mandatory in healthcare, legal, government sectors.
Send & receive fax
PDF conversion
Fax templates
Delivery receipt
HIPAA compliant
Audit trail
Real use case
Hospital: RGHS / TPA insurance claim faxes sent automatically from billing module.
Industry-Specific Communication Flows
Real-world automated workflows by industry — pre-built, customisable, live in minutes.
1
OPD Appointment → WhatsApp + SMS confirmation → Reminder 24h before → Follow-up call if missed
2
Lab results → Email PDF to patient → WhatsApp link for download → Doctor SMS notification
3
Discharge → WhatsApp post-care instructions → SMS medication reminder daily for 7 days
4
RGHS claim → Digital fax to TPA → Email to billing team → Status push notification to patient
5
Emergency ICU → In-app alert to duty doctor → Call consultant → SMS relative update
1
Order placed → Instant WhatsApp confirmation → SMS with tracking → Email invoice
2
Cart abandoned → Push notification → Email with discount → WhatsApp re-engagement after 2 days
3
Product back in stock → Push + WhatsApp to waitlist → SMS to top customers → Email segment
4
Complaint raised → Live chat → Email escalation → Call back within 1 hour SLA
5
Review request → WhatsApp link post-delivery → Social media response management
1
Client intake → Email retainer agreement → e-Sign link → Confirmation WhatsApp
2
Court date → SMS reminder 7 days + 1 day before → Video call briefing the morning of
3
Invoice → Email PDF → WhatsApp payment link → SMS confirmation on receipt
4
Compliance update → Email all clients → Digital fax to regulators → Push to staff
Role-Based Communication Views
Every team member sees exactly the channels and conversations relevant to their role — nothing more, nothing less.
Channels: Email, Phone, WhatsApp, LinkedIn
Metrics: Response time, Follow-up rate, Deals pipeline
Channels: Live Chat, Email, Phone, Tickets
Metrics: Resolution time, CSAT score, Open tickets
Channels: Email campaigns, Social, SMS, Push
Metrics: Open rate, CTR, Campaign ROI, Subscribers
Channels: In-App, SMS, WhatsApp, Fax
Metrics: Patient messages, Lab alerts, Appointment slots
Channels: All channels overview
Metrics: Team performance, Revenue attribution, SLA
Channels: WhatsApp, Email, SMS, Portal
Metrics: Appointment history, Messages, Documents
Never Miss a Message Again
Connect all your communication channels in under 5 minutes. Free to start. No credit card required.